Terms & Conditions

Conditions of Use and Terms & Conditions of Purchases

Please read this carefully. By submitting an order on this web site you are agreeing to the terms that appear below which will apply to any purchase made on this web site.

To place orders using this web site you must be a registered customer of Bestway (Holdings) Limited and/or Bestway Direct Limited through its trading entities: Bestway (including the depots under Bestway Northern Limited); Batleys; and Bestway Direct, Best Pets ("Bestway", "we", "us" or "our") and be a business which is operated by a person who is 18 years of age or over.

These Terms and Conditions apply to all sales and purchases and uses of this website.

1. Licence for website access

Bestway grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Bestway. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Bestway and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Bestway’s or its affiliates' names or trademarks without the express written consent of Bestway. Any unauthorised use terminates the permission or license granted by Bestway.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home or login page of this website as long as the link does not portray Bestway, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Bestway logo or other proprietary graphic or trademark as part of the link without our express written consent.

2. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Bestway, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
  • to cause annoyance, inconvenience or needless anxiety

3. Copyright, authors' rights and database rights

You may not systematically extract and/or re-utilise parts of the contents of the website without Bestway's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Bestway’s express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Bestway’s express written consent.

4. Purchase Contract

By placing an order with the Bestway either via our telesales department or our website you are offering to contract with Bestway on the basis of these Terms and Conditions. The Contract shall be formed when Bestway acknowledges acceptance of your order or delivers the Products to you, whichever occurs earlier. The Contract is subject to availability of stock. Neither Bestway’s price list nor any prices which appear on our website constitute an offer and Bestway may amend its published prices at any time prior to formation of the Contract in accordance with this Condition. Any current price list replaces all previous price lists. Prices are quoted exclusive of VAT which shall be charged if applicable.

We reserve the right at all times at our sole discretion to amend these Terms and Conditions at any time. If you order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase.

We will notify you by email to the email address you have provided to us as soon as possible to confirm receipt of your order and email you again to confirm details. Our acceptance of your order will take place upon despatch of the product(s) ordered and at this point the purchase contract will be made and we will supply the goods to you in accordance with these Terms and Conditions.

5. Pricing and Availability

The prices quoted on our website are national indicative/ guide prices only. All prices are quoted excluding VAT, where applicable VAT will be added to invoices. Prices are liable to change without prior notice and are a guide only. Bestway cannot guarantee the supply of product.

The actual order value cannot be determined until the day of delivery because the prices quoted on the website are likely to vary either above or below the prices in the store on the day your order is picked and delivered.

Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer.

If you would like us to deliver a substitute line should selected lines be unavailable, you can request this when placing your order or a substitution policy may be agreed with local store.

Product descriptions and prices should only be used as a guide and Bestway reserves the right to vary them without notice.

6. Title

Title in the Products shall not pass to you until the Bestway has received in full (in cash or cleared funds) all sums due to it in respect of the Products and all other sums which are or which become due to the Bestway from you on any account.

Until title passes to you, you shall hold the Products on a fiduciary basis as Bestway’s bailee; store the Products separately from all other products in such a way that they are clearly identifiable as the property of the Bestway; maintain the Products in a satisfactory condition and keep them insured on the Bestway’s behalf for their full price against all risks to the reasonable satisfaction of the Bestway.

In the event of non-payment on the due date for whatever reason of any sums due from the you to Bestway, or in the event that any of the forms of insolvency commences against you, Bestway, its agents and employees shall have the right, without giving notice and without incurring liability, to enter into your premises and to take possession of the Products to which title has not passed. This right shall be without prejudice to any other legal rights or remedies available to the Bestway.

7. Risk

The risk of loss or damage to the Products shall pass to you upon delivery to your premises and signature of a delivery note for the Products by a responsible person on behalf of you provided that Bestway shall not be responsible for any loss or damage to the Products sustained whilst on the delivery premises but before signature of the delivery note if such loss or damage arises as a consequence of the condition of the delivery premises or the act, default or omission by you or your representative.

8. Delivery

Deliveries of Products to you shall be in accordance with Bestway’s delivery schedule and will be made to the address specified by you when you register on the website. Bestway shall not be liable for any loss or damage whatsoever arising as a result of failure to deliver Products by a particular date or arising as a result of any cause beyond Bestway’s control. Time for delivery shall not be of the essence.

Delivery of Products shall be made by Bestway to such reasonably accessible premises you shall reasonably require. You shall allow Bestway reasonable access to such premises and shall use best endeavours to ensure that a responsible person (an adult aged 18 years or over) shall be at the place of delivery to take delivery of the Products and to sign for them. In the event of no such person being present at the time of delivery you hereby consent to Bestway leaving the Products at what appear to be the premises nominated by you as the place of delivery and when the Products are so left risk in the Products shall pass to you and no liability shall remain with the Bestway in respect of the Products.

If you fail to take delivery or fail to give Bestway adequate delivery instructions at the time stated for delivery then without prejudice to any other right or remedy available to Bestway, Bestway may do one or more of the following:

  • charge the you the cost of carriage of the refused delivery both to and from your premises in addition to Bestway’s administration charges involved;
  • charge you the full cost price of the Products and a sum in respect of its loss of profit provided that Bestway shall use its reasonable endeavours to mitigate such loss;

All alcohol and tobacco must be checked off at time of delivery and queries reported to the delivery driver immediately. No discrepancies will be entertained if such goods are not checked off at time of delivery.

All goods remain the property of Bestway until payment has been made in full and has been received in full by Bestway.

9. Order Error

Claims for shortages, damages or incorrect goods must be notified to your local store quoting your customer number and order number within 24 hours of delivery, With the exception of alcohol and tobacco, which must be checked at time of delivery.

Bestway’s liability will be limited to the price of the goods damaged, not delivered or incorrectly delivered and the cost of delivery.

10. Returns

Goods may not be returned without a collection note.

11. Payment

Payment for the delivered goods will be according to the trading terms that have been agreed in advance with your local store manager. Payment may be made by debit or credit card. Bestway reserves the right to refuse delivery if these terms are not adhered to.  The debit and credit cards accepted by us are those listed on the web site on the date on which your order is placed.

You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.

12. Availability of service

The service may be unavailable at certain times to allow Bestway to maintain and upgrade the website. Although Bestway will always endeavour to inform customers in advance of any service unavailability, this cannot be guaranteed. Bestway reserves the right to alter or withdraw the service at any time and also reserve the right to refuse the service to any customer without giving a reason.

13. Customer Complaints

If you have any comments or complaints on or about our website, please email us via our feedback form.

14. Warranty and Liability

Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty.

We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

Bestway is constantly monitoring and checking the information on this website While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. We would advise you to check the label or product packaging, prior to use.

Where precise information is important to you on a branded line, please contact the manufacturer whose contact details appear on the packaging or label. For any Bestway own label product, please email our Customer Relations team at best-in@bestway.co.uk

Where a product description contains a link to another party’s website, please note that Bestway does not vet these websites and has no control over their contents. Bestway cannot accept any liability in respect of the use of those 3rd Party websites.

This data is supplied for your personal use only in placing orders through this web site, and you may not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

In addition to clause 4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

Bestway makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Bestway shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the price of the goods contained in that order.

15. Password/Account Security

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.

We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

16. Remote Desktop Access Disclaimer

By accepting an invitation from Bestway Direct Technical Support: you accept total responsibility for any changes made to the desktop content or system settings: you confirm that Bestway will have no liability (whether, direct, indirect, consequential, in tort or otherwise) for the linking and viewing of any desktop content, the operation of the scanuploader software or hardware performance: and you agree that this limitation of liability is fair as no consideration or reward has been paid to Bestway for their assistance. As such, Bestway Direct Technical Support recommends you have up to date virus definitions installed and remain at your desktop and observe the entirety of the remote session. Bestway cannot disclaim liability for personal injury.  

17. General

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only for your personal use in placing orders through this web site, and you may not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

By registering for this website you hereby confirm that you are responsible for tobacco purchasing for the purposes of clause 18 of the Tobacco Advertising and Promotion Act 2002.

These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them. This web site is operated by Bestway (Holdings) Limited whose registered office is situated at 2 Abbey Road, London NW10 7BW, registered number 01392861 (England and Wales).

18. Privacy

Please review our Privacy Notice, which also governs your visit to this website, to understand our practices.